Pre-Order

 

Pre-order is available for selected out-of-stock items and will be produced in your chosen size specifically for you.

Please ensure that you have thoroughly read and understood the Terms and Conditions written here before submitting your orders.

The following conditions apply for pre-orders:

Availability

Only selected products are available for pre-order. If a specific product or size does not show a pre-order option on our website, it means that pre-ordering is not currently available for that item.

Delivery

Kindly allow 5 to 10 business days for the production of clothing items, and 7 to 8 weeks for the manufacturing of shoe and bag styles. 

Please be advised that delays in order delivery may result from unforeseen circumstances arising during the manufacturing process. However, we make every effort to estimate delivery timeframes as accurately as possible.

We use UPS Express as our delivery service providers, depending on your location. The shipping costs are fixed per order (40EUR). Your order should arrive within 2-4 working days depending on your destination. Please be aware that customs and duty fees may apply and are not included in our prices, we would advise you to check with your local customs office in regards.  

You will receive an email notification whenever your order status changes, and a tracking number once your order is ready to be shipped.

Please ensure that your shipping and billing addresses are entered correctly. If you need to change the delivery address for your order, please contact us at info@fidannovruzova.com.

Payment

Payments are collected and processed upon placement of your order. Currently, we accept payments only through PayPal. If you have any payment-related questions, please contact us at info@fidannovruzova.com.

Cancellations

Please be advised that all pre-orders are final. Once a pre-order is placed, it cannot be canceled, and no changes to sizes or colors can be made. We kindly ask that you carefully review our Terms and Conditions prior to placing your pre-order. By proceeding, you confirm your acceptance of these Pre-order Terms and Conditions, as well as our general Terms, Conditions, and Shipping Policies.

Return, Refund & Exchange

As preorder items are custom-made specifically for you, all sales are considered final. Consequently, they cannot be canceled, modified, returned, exchanged, or refunded.

Exceptions may apply, please contact us at info@fidannovruzova.com.